why the network isn't working after ios10 update?

I can't make and receive calls. Also, I cannot send and receive messages.

iPhone 5s, iOS 10

Posted on Sep 19, 2016 11:17 AM

Reply
7 replies

Sep 21, 2016 6:47 AM in response to sunnyfromlithuania

I am also experiencing this issue on my iPhone 6, running iOS 10.0.1. I have already swapped the SIM card, wiped and reset the entire device, reset my network settings.


Currently, Apple support is sending me to a 'Apple Care technician' to have the HW looked at.


This problem started happening in the morning of Sept. 20th, 2016. I have had two occasions where resetting my 'Network Settings', put my device back on the AT&T network for 5 minutes, then the problem started occurred again, and my phone started 'Searching ...' again, and hasn't stopped.


I suspect this is an iOS 10.0.1 update issue.

Sep 21, 2016 6:51 AM in response to EMC-541

I suspect it has nothing to do with iOS 10.0.1. My iPhone 6 is on 10.0.1 and AT&T and I have no problem. And if it really were an update issue there would be thousands of posts about it, and it would be in all of the news media.


Step 1 is to call AT&T and see if they have a network outage in your area.


Step 2 is to see if there is a carrier update from AT&T. To do this go to Settings/General/About and tap on "AT&T". Normally that will tell you if an update is pending.


You can obviously do these in the reverse order.

Sep 21, 2016 8:26 AM in response to sunnyfromlithuania

I'm having this same issue on my brand new iPhone 7. Typically says "No Service," but will cycle through "Searching" and "AT&T" with 5 bars and LTE - however, even when connected, can't receive calls/messages/data through cell connection.


Specs:

-iPhone 7, 256GB

-iOS 10.0.1

-PC used for iTunes restore: Lenovo x240, Windows 10, iTunes 12.5.1.21

-Carrier: AT&T, Washington DC area


Actions taken:

-4 hours on phone with AT&T, trying every combination of reset/restore/restore from iTunes possible

-1 hour on phone with Apple, walking through same processes; resulted in appointment at Apple Store (that I had to schedule 1 week out...)


Of note, this same issue happened with my girlfriend's iPhone 6 with iOS 10.0.1, but has not been as severe and she normally has a usable cell connection (though her phone will cycle through the "No Service"/"Searching"/"AT&T" status a few times per day). This started after upgrade to iOS 10.


Will post a follow-up after my appointment.

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why the network isn't working after ios10 update?

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